RCO111061 - MTN Investigation [AH2FJD] [AHNEB6]

Good afternoon

Kindly advise the progress of investigation below

Chris employee no 8457 From MONDO called after I have logged the dispute claiming that he’s calling regarding the issues I locked below He claimed to resolve the issue and apologised for mistake caused by one of the agent ..he then gave then ref no of *** as proof that he was going to send me the proof of cancellation for the two sim card …and he then offered me the special of 149 rand for 20gig after explaining the mistake happened

Later when I check my emails there was still no email from the above employee no CHRIS 8457..Then I called MONDO and get hold of Jason Naidoo whom I spoke to before when I log the query ..he then advise that I must not listen to anyone calling from Mondo regarding this issue before he called by the end 21/02/2021 as the investigation takes 1week …but to my surprise Jason Naidoo doesn’t say a word ..and i can not be on call for the whole day calling and get the lines are busy

I don’t know if Mondo is the part to get customers for MTN but they are not client centered they just pushing the stats or target and make client miserable …I’ve been using mtn for 23 Years i have never had a horror am seeing now….this second part Mondo they need to train their agents and sell products right not to run after targets they just missing up ..am very ANGRY with this MONDO …THE WORST IS THEY DON’T EVEN BOTHER TO COME BACK TO A CLIENT AND RESOLVE THE ISSUE ..I DON’T WHAT MUST I DO AS AM STILLOWING THE 89 RAND I SUPPOSE TO PAY ..

I NEED ISSUE TO RESOLVED BECAUSE I TRULY BELIEVE IF IT WAS MTN BRANCH THIS QUERY WITHOUT ANY DOUBT IT WAS GONNA BE LONG RESOLVED ..BUT THIS 3RD PART MONDO THEY ARE JUST A MESS

Please note that this matter has been long standing,that means MTN and or Mondo are *********