Rather use smoke signals

<p>I received a call from a person on behalf of MTN, informing me that me phone was due for an upgrade. We agreed on a new phone and they informed me that it would be delivered between 5 to 14 days but probably within the first week. </p> <p>I then waited 15 days without hearinf a word except for receiving an sms from mtn confirming my upgrade. I called mtn to find out why I did not have my phone and they were not helpful at all. Eventually they agreed to have someone who could help me give me a call. I received that call a whole 7 days later.</p> <p>Only to be informed that there was a mix up with the courier and that my phone was returned to mtn instead of being delivered to me. This person then told me that I would have to reprocess the order and that it would be another 5 to 14 days before I could receive my phone. </p> <p>It has now been another week without a single word. Still no phone.</p> <p>MTN however did not have any problem taking the money for the new phone that they still have in their possession out of my bank account. </p> <p>So I am now paying for a phone I dont have.</p> <p>So if you are considering using MTN for your mobile needs, I recommend smoke signals instead.</p> <p>You still wont have your phone but at least you wont be paying for an asset you dont even have.</p> <p> </p> <p>(It has been a full month now and they have not delivered it. Their customer service is terrible and they refuse to take responsibility for this at all. I recommend using ANYONE instead of MTN.)</p>