MM
Melissa M

1 reviews | Active since Jun 2023

28 Mar 2024, 11:51

RATHER PAY A BIT EXTRA AND GET A VODACOM CONTRACT

If I could give them a -5 I would. Absolutely pathetic customer service. Do not ever think you will receive an email back if you send one, and good luck getting to a human on their customer care line. I was phoned in February by their sales department to inform me that they are upgrading their packages at no extra cost to customers, and they're just letting me know that I will now be getting extra gigs per month. I double checked that this is at no extra cost, and was assured it is at no extra cost. Tell me why my bill this month is an additional R400???? and that includes a pro-rata rate of R276, so my bill is permanently R124 higher now?? I don't know which ******** organization is in charge of this money *****ing scheme - if I didn't know better I would have thought MTN is government run based on how **** they are.

0
Replies (0)