AP
Annika P
1 reviews | Active since Mar 2015
20 Mar 2015, 10:52
Random Suspension of Service
We have a 6 SIM card contract with MTN. We have had it for around 20 years, but recently our service would just be suspended. The reason behind the suspension differs every time, but basically I walk out of a business meeting, need to phone a colleague and guess what I hear: \Your service has been suspended
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MTN South Africa's replyOfficial
24 Mar 2015, 13:00Hello AnniDup,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The account was suspended because the credit limit set on your account had been reached. This is in accordance with the National Credit Act which is in place to protect you as a customer. According to our records your line has since been reinstated. To avoid the line being suspended, you may call our call centre on 808 and request for the credit limit to be increased.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The account was suspended because the credit limit set on your account had been reached. This is in accordance with the National Credit Act which is in place to protect you as a customer. According to our records your line has since been reinstated. To avoid the line being suspended, you may call our call centre on 808 and request for the credit limit to be increased.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply24 Mar 2015, 13:00
Official
Hello AnniDup,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The account was suspended because the credit limit set on your account had been reached. This is in accordance with the National Credit Act which is in place to protect you as a customer. According to our records your line has since been reinstated. To avoid the line being suspended, you may call our call centre on 808 and request for the credit limit to be increased.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The account was suspended because the credit limit set on your account had been reached. This is in accordance with the National Credit Act which is in place to protect you as a customer. According to our records your line has since been reinstated. To avoid the line being suspended, you may call our call centre on 808 and request for the credit limit to be increased.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***