Ran to stores 6 times for assistance resulting in becoming out of contract and over charged

I am absolutely disappointed in MTN and would like to say, yes the signal is great but it seems as though they care too much about that and too little about taking care of their customers after they get them.

I emailed MTNs customer care in October and was instructed days later to go to the store for assistance as it was an upgrade and the router needed to be returned. When I went to the Chatsworth branch, the first agent did not check the coverage map properly and than told me to come back. I did that 6 times and after changing branches in Feb, I finally got it sorted out however, it's R60 more than what I intended. I was changed a full rate when I took the contract online and was changed in a prorata basis.

I now after so much trouble returned the router a day before the billing period and due to it being ain a weekend, I couldn't reach their call center and I am being invoiced for a month I never used a cent as yet because the router has been returned.

Plus the charges kept going up when I was forced due to their negligence to be on a month to month. First it was R480, than R549 and this month if they don't cancel or dispute charges, it will be R569. I also don't understand why the store can't help us if the order was done online or if their agents only help those they can get commission off? Why was I sent pillar to post to get a contract sorted out when it was within my upgrade period and why does it take so long for them to get back to clients?

In addition, The Chatsworth branch told me they logged a ticket for a deal, when I finally reached gateway and they checked, nothing is on file. They also told me they would reach out and no agents called me at all. As a client I was basically taken advantage of. I don't even live new an MTN store and had to travel out 7 times in total using my petrol and wasting my time sitting for hours because no priority was ever given

My bill for both contracts because I took on the shesha 600 is now over R1000 because they keep their cancelation processes very strict but not their customer service policies.