Ramona --very poor customer service she needs training.. and mtn money does not grow on trees.. i need my airtime back . i cannot be stupid as such that i did not see the 00 that was reflecting when i loaded airtime and

MTN -- poor customer service hello.. i hope you are able to assist.. i just had the worst service ever with mtn.. Ramona a very ********* customer service agent or champion whatever mtn calls them.. she has no listening s****s whatsoever.. she talks over you when you talking and she screem on the phone.. with very poor problem solving s****s.. i bought airtime from them this morning and its disappeared still my query is not solved and i had not used the airtime. she is telling me things i needed to do that i had not done before but i always use the same network and i always have been using the same phone and the airtime did not disappear. the service is very poor and there pretty much no resolution as i need to accept that my airtime is gone i just gave them for free... its so unacceptable i need my airtime.. and i need an apology from that rude agent i spoke to.. thanks