****** remarks, poor customer relations

I have 2 business accounts with MTN, to the annual value of R72 000. We have been victimized and mistreated by the sales staff and supervisor, Sandra. I insist on a sincere formal apology from MTN as well as from Sandra to me, my daughter and her friend. I also need documented proof of the outcome of the disciplinary hearing. I have initiated a legal process to close all my accounts with MTN. This is my daughter's recollection of the encounter: \The supervisor called me a **** that my contract was not with MTN. She left me waiting for prolonged periods. She even refused rudely to talk to me because I am not the account holder. One of the sales staff said: \"You don't really have a problem, you just have a problem with being served by black people. You are ******s!\". All the staff had taken off their name tags and when I requested the supervisor for her name, she refused to give it to us. She said it was her right not to give her name. One of the staff grabbed my document and tore it to pieces. They threatened to call security if we did not leave immediately.\""