****** Employee's at MTN

Good Day

I have been a very very loyal MTN customer for over 25 Years I have always supported MTN in whatever I Do Contract after contact, I have always stayed loyal to MTN Never wanted to change to another service provider, no matter what.

On the 27 February 2022 I had an issue with monthly payments So I went into MTN Cresta to sort it out.

I was directed to an consultant Ayanda Danisa A Black lady I hate using the term black or white We are all South Africans, no matter our color, creed, culture or religion.

But This Lady was a true ****** She was rude and abrupt Treated a white person with no respect. Her ****** slurs were very hurtful I have never ever been treated like before I left the shot sad and very dishearten.

After complaining to MTN on the 27 February 2022 I received this mail on the mail on the 8th March 2022

Good day Sir/Madam,

Thank you for your email.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes to improve on our Service levels.

Please note the below query has been redirected to our Regional manager for assistance with the below.

We look forward to being of service to you in the future.

Kind Regards, Shanice Rayner MTN SA

Reference Number: ***

My ****** Situation Was Now In The Hands Of MTN The Regional Manager.

And I waited.

Today Is The 12th April 2022

I have waited 45 Days for an answer Or A formal apology from MTN

Is this the service you get from MTN after 25 years as a MTN CLIENT.

When my contract expiries I will be moving to a new service provider.

In The Future I will not be telling family friend collogues etc. How MTN employ ****** Employees

Marius Francois ******tze

She would not help me in any way I expalined how urgent it was to have my service activated to use uber to get to work etc. But she blindly refused and treated me like a piece of dirt. No matter how I tried to explain she was rude, blunt and obnoxious. I could not believe i was treated this way with such a ****** attitude