LL
Luke L

1 reviews | Active since Feb 2013

25 Feb 2016, 09:02

R960.00 over my account when I have a DATA bundle!

I am not happy.<br> I have apparently used over R700.00 in out of bundle DATA, but I have over 200MB. I kept using because every time I press *141# it shows that I have DATA. Why then have I reached my maximum out of bundle limit? now I can't connect to the internet at all, not even through Afrihost.<br> <br> I call 808 and most of the time when pressing \0\" to speak to a consultant as they answer my line the call dies. seems like they're picking up and immediately putting down.<br> <br> When they do answer they refuse to help me because this account is in my wife's name. TWICE WE HAVE SUBMITTED THE REQUIRED DOCUMENTATION TO GIVE MYSELF ACCESS TO THIS ACCOUNT AND TWICE WE HAVE BEEN TOLD IT IS PROCESSED.<br> <br> The FNB account that pays for your services is in my name.<br> I will not pay you another cent if this issue is not resolved. I will not accept having to pay for it and then a credit being passed afterwards. It is not acceptable service.<br> I NEVER NEVER NEVER had such problems from Nashua Mobile.<br> <br> Otherwise, you can have the handset back if you like and we'll call it even. I will go somewhere else. The handset is in almost \"mint-condition\". I'll even give you the protective cover I bought for it."

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 Feb 2016, 21:29
Official
Hello luke.long,

Thank you for your post

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

The invoices for this account are finalized on the 1st day of every month and the usage that you are referring to is still unbilled, we can only investigate the usage once the invoice is finalized.

The bundles that you have are MTN Smartphone Lite and MTN Social Networking Bundles, the bundles will only be depleted by the services included in that bundle as listed below so for any other usage you will be billed.

MTN Smartphone Lite: Free Wikipedia (through Opera Mini only), All internet traffic (through Opera Mini only), Mxit, BBM, 2Go, WeChat, Facebook (m.facebook.com or Facebook App)

MTN Social Networking: Free Wikipedia (through Opera Mini only), Mxit, BBM, 2Go, WeChat, Facebook (m.facebook.com or Facebook App)

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***