LH
Lorraine H
1 reviews | Active since Jun 2014
01 Sept 2015, 09:24
R9200 deducted from my account
This morning I got an sms from my bank informing me that R9200 was deducted out of my account. I don't even have an Account with MTN. I went to the bank I they wrote it back. I have been struggling for the past hour and a half to get through to someone at MTN to clarify what happened. All of their numbers require a valid MTN number (which I do not have). Got through to someone I she gave me a ***** number but it doesn't work. Gave me head office number also and I have been holding 5 minutes at a time and nobody answers the phone. I have to listen to MTN YEBO YEBO for half and hour now. Tired of struggling. What the hell is going on!!! Where the hell did you get my banking details!!!
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MTN South Africa's replyOfficial
02 Sept 2015, 10:02Hello Helberg1,
We are truly sorry for the inconvenience caused.
We've checked our system using your ID number and we see that there is an account registered in your name, however this account has been deactivated by our ***** Department.
The debit order that was submitted to your account for the amount of R9235.06 was for charges that was generated on one of the two lines. We've now escalated the matter directly to the management team within our ***** Department and requested that the money be refunded accordingly.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We've checked our system using your ID number and we see that there is an account registered in your name, however this account has been deactivated by our ***** Department.
The debit order that was submitted to your account for the amount of R9235.06 was for charges that was generated on one of the two lines. We've now escalated the matter directly to the management team within our ***** Department and requested that the money be refunded accordingly.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply02 Sept 2015, 10:02
Official
Hello Helberg1,
We are truly sorry for the inconvenience caused.
We've checked our system using your ID number and we see that there is an account registered in your name, however this account has been deactivated by our ***** Department.
The debit order that was submitted to your account for the amount of R9235.06 was for charges that was generated on one of the two lines. We've now escalated the matter directly to the management team within our ***** Department and requested that the money be refunded accordingly.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We've checked our system using your ID number and we see that there is an account registered in your name, however this account has been deactivated by our ***** Department.
The debit order that was submitted to your account for the amount of R9235.06 was for charges that was generated on one of the two lines. We've now escalated the matter directly to the management team within our ***** Department and requested that the money be refunded accordingly.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***