TT
Tshireletso T
1 reviews | Active since Jun 2015
05 Jun 2015, 12:39
R9000 taken from my account by MTN!!!
Hello Peter.<br> <br> I have a 1 year old contract with MTN and was paying R560 per month. In Apr 2015, MTN took R7600 from my account and in May 2015, they took R1500. What has MTN come to now? Is this the mad times? I want all my money back immediately!!!!<br> <br> <br>
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Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 14:51Hello lostmoneyatm,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account our system reflects amounts of R2620.35 was deducted on both *** and *** and used for postpaid to prepaid me2u Transfers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account our system reflects amounts of R2620.35 was deducted on both *** and *** and used for postpaid to prepaid me2u Transfers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply22 Jun 2015, 14:51
Official
Hello lostmoneyatm,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account our system reflects amounts of R2620.35 was deducted on both *** and *** and used for postpaid to prepaid me2u Transfers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account our system reflects amounts of R2620.35 was deducted on both *** and *** and used for postpaid to prepaid me2u Transfers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***