nR
noeline R
1 reviews | Active since Nov 2011
16 Jun 2015, 14:28
R6938 bill on a \top up"contract!"""
Over night bill on my daughters cell phone of R6938 and its a top up. Apparently she changed het contract details in the *141# menu. No warning by mtn that this was happening. We signed a top up deal not an open account. We were never informed that we have a credit limit of R6938.. Be careful what you sign. This should not be allowed!!!! With mtn for 10years never been cheated like this
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MTN South Africa's replyOfficial
17 Jun 2015, 14:34Hello reednoeline,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records we can't pick an account for R 6938.00, please forward us the invoice in question for resolution purposes.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records we can't pick an account for R 6938.00, please forward us the invoice in question for resolution purposes.
Best regards
Mantoa
REQ:***
MTN South Africa's reply17 Jun 2015, 14:34
Official
Hello reednoeline,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records we can't pick an account for R 6938.00, please forward us the invoice in question for resolution purposes.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records we can't pick an account for R 6938.00, please forward us the invoice in question for resolution purposes.
Best regards
Mantoa
REQ:***