1 reviews | Active since May 2015
R6767.63 Bill
Hi there - using Hello Peter in the hope that you'll response to my urgent query.<br> <br> I received an sms from MTN stating that I have a bill of R6767.63 on Friday 15 May 2015. The sim that I am referring to is a contract sim, and is loaded on a monthly basis w/10GB, with an additional 10GB loaded at night. The bulk of the bill is data charges (about R6k)<br> <br> The sim is contracted under my manager's name, and the payment is going to go off his account on the 1st of June, as per sms. We would therefore like to know why there was no form of notification via sms or mail that the data amount was exceeded, given the fact that I was tracking my data usage by dialling *141# whenever the sim was in usage? Is it legal? How does MTN charge me outside of the 10GB that I have been allocated? <br> <br> My manager and I visited the Benmore Gardens MTN store to verify the bill, and their system showed me to ve owing less than R1000.00 (cannot remember an exact amount), and then called the mtn contract line, which confirmed the R7k bill. We asked for a statement, and we still do not have it at hand. The reference number for the call is *** 93.<br> <br> Please could you urgently look into this.<br> <br> KR<br> Masentle
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and do pick up that you on a package that is 3GB +2GB which is 5gb per month. On that it shows that usage is going above the data that is being provided. The data card shows that calls are also being made from the line.
Do note that you have to keep a track on usage regularly. Also I do pick up that a query was logged on this line regarding the bill as per your reference number: *** 93, and is in a queue to be attended to.
If the you would like the statement do ask the account holder to request this from us so that we can provide him with the details related to the account.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and do pick up that you on a package that is 3GB +2GB which is 5gb per month. On that it shows that usage is going above the data that is being provided. The data card shows that calls are also being made from the line.
Do note that you have to keep a track on usage regularly. Also I do pick up that a query was logged on this line regarding the bill as per your reference number: *** 93, and is in a queue to be attended to.
If the you would like the statement do ask the account holder to request this from us so that we can provide him with the details related to the account.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,
