JJvV
Johann Janse van Vuuren
1 reviews | Active since Nov 2015
17 Nov 2015, 15:35
R6000 FOR R99 DATA BUNDLE
Can somebody plse contact me. If I have to go into one more mtn store, I wil loose it. I have a couple of complaints. Few mnts ago 6k acc for data. I got a sms now that tells me my data is 2k. 2 days ago sms read R608. I am being charge for bis, and ddont even have a blackberry. So plse somebody contat me
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MTN South Africa's replyOfficial
21 Nov 2015, 09:23Hello JohannJvV,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing department for assistance Ref REQ:***. And the November invoice for 2K you can only query it when it closes, so you can query it next month, for now we are investigating the BIS.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing department for assistance Ref REQ:***. And the November invoice for 2K you can only query it when it closes, so you can query it next month, for now we are investigating the BIS.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply21 Nov 2015, 09:23
Official
Hello JohannJvV,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing department for assistance Ref REQ:***. And the November invoice for 2K you can only query it when it closes, so you can query it next month, for now we are investigating the BIS.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing department for assistance Ref REQ:***. And the November invoice for 2K you can only query it when it closes, so you can query it next month, for now we are investigating the BIS.
Regards
Nompumelelo
REQ:***
Best regards,