1 reviews | Active since Feb 2016
R6000 data charge & service suspended twice!
In December 2015 my service was suspended without warning. My November 2015 invoice wasn't sent to me and when I called 808 the operator explained that I had a R6000 data charge on my November bill! I upgraded my contract on 5 September 2015 and the MTN employee at the MTN Rivonia centre failed to explain to me that when I upgraded I needed to stipulate a limit on data to protect me. I disputed the matter under reference number *** and was never notified of the outcome of the dispute and the service was suspended again - without warning! After several telephone calls and emails, including emails to the legal department, I have had no satisfactory response. I have been a loyal MTN customer since 2004 and it seems like the once mighty MTN has lost its way. I still haven't received my November invoice, even after requesting that MTN email it to me. Why is it that the November bill with the R6000 is missing? Should I involve ICASA? I would love to get out of the contract and port to Vodacom or Cell C, but I am trapped with the embattled MTN. I wish MTN would just get their act together and place the customers first!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The line has been suspended due to short payments done to the account.
We have sent the request to the store managers for the store to contact and assist you with feedback. The usage limit has only been set up 17-11-2015 the data charged is due to the account on open package before the usage limit has been set up. The store need to assist you with the credit to the account for this charges as per your statement the agent did not educate you regarding the usage limit.
We have sent the request to the billing department to assist us with the invoices, statement and itemized billing for November month. Once received we will forward this to you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The line has been suspended due to short payments done to the account.
We have sent the request to the store managers for the store to contact and assist you with feedback. The usage limit has only been set up 17-11-2015 the data charged is due to the account on open package before the usage limit has been set up. The store need to assist you with the credit to the account for this charges as per your statement the agent did not educate you regarding the usage limit.
We have sent the request to the billing department to assist us with the invoices, statement and itemized billing for November month. Once received we will forward this to you.
Kind Regards,
Alice van der Merwe
***