R60 Airtime vanishes and used on data according to MTN

On the 5Nov @ just after 8am i purchased R30 airtime which i used on whatsapp/email etc, without converting it to a bundle. At 9am i loaded a R60 airtime voucher. The ussd msg said my account was credited with R60 airtime but no sms was receivex to confirm this. Immediately after this i dialed *141*2# and tried to load a data bundle. The ussd msg said that their was insufficient funds avail. I put off my mobile data then and checked my balance only to find zero airtime. After calling 135 and told that the system may not have been updated because she could not see th R60 airtime that i loaded, i was tolda to not load anymore airtime and call back in an our. On returning home i called back and was told the R60 was loaded and used on data. This is so impossible. I checked my mobile usuage at 11am till today it stands on 98MBs used. So they escalated my problem and later a sms sent to say the problem has been resolved. How has it been resolved?? I have no explanation except when i called in again a d told by your consultant that I used it on data. I pleaded my case again and she felt something was also not right and said she would again escalate the issue. This time around i received not reference sms or a resolved issue sms.

On calling for the 4th time today, the consultant reaffirmed that i used this airtime on data.

I want a breakdown on what the airtime was used. Stating data is to broad a spectrum. I need specifics.

I see that this problem seems to be a recurring one on this platform.

Please can you investigate further. I do not care for your generic answers, the same as your consultants are programmed to give.

Thank you.