WF
WARREN F
1 reviews | Active since Sept 2016
14 Sept 2016, 08:19
R59 Uncapped bundle Blackberry
<p>Yep you again MTN...Unacceptable to stop the Uncapped bundle without notifying your customers.After 4 calls to your call centre and all the lies from them one finally admits that you stop it.They confirm that it still covers free internet but when you recharge with data it still charge for internet use....be assured you lost one customer permanently</p>
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MTN South Africa's replyOfficial
16 Sept 2016, 16:11Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that at times when RIM is experiencing technical problems, the BIS expiry sms notifications fails to be delivered. Please note that the sms notifications are sent directly from Rim.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply16 Sept 2016, 16:11
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that at times when RIM is experiencing technical problems, the BIS expiry sms notifications fails to be delivered. Please note that the sms notifications are sent directly from Rim.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,