1 reviews | Active since Sept 2005
R54000 Data Account!
In October I received my account for my Wifi Router that I use in my home. This was taken out on a 9Gb package at a monthly subscription of R620 per month with an instruction that the account is to be capped at R200 over the monthly charge. This has been my normal charge for over a year when suddenly i get my October Account for R25 000. I immediately query this and get sent a \usage report"containing 54 000 lines or 1600 pages. There are only two devices connected to my wifi and that is my phone and my wifes phone. I rep**** to their email but have since received no response and have called the call-centre numerous times since.<br> <br> Today I receive another bill for November for R31 000 this despite the fact that my wifi router ISNT EVEN CONNECTED TO THE POWER!<br> <br> I have again now logged another call with the useless call centre"
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly scrutinize the report as it shows the sites that were accessed using your number and at what time, the itemized billing report will then show you the amount of data spent on the sites.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly scrutinize the report as it shows the sites that were accessed using your number and at what time, the itemized billing report will then show you the amount of data spent on the sites.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***