1 reviews | Active since Dec 2015
R5000 BILL ON TOP UP ACCOUNT
I HAVE TWO TOP UP CONTRACTS WITH MTN.. I RECENTLY WENT TO MOZAMBIQUE WHILST MY WIFE STAYED IN SOUTH AFRICA.. WHILST THERE WE LOADED R1500.00 AIRTIME EACH TO CONTACT EACH OTHER DURING MY STAY.. (MTN TOLD ME I CANT BE CHARGED ANYTHING ELSE IF I USE MY OWN AIRTIME)<br> <br> AFTER A WEEK IN MOZAMBIQUE I RECIEVED A SMS STATEING THAT MY OUT OF BUNDLE LIMIT HAS BEEN REACHED??? WHEN MY WIFE WENT TO THE MTN STORE IN KATHU THEY TOLD ME THAT I OWED THEM R5000 ON OUT OF BUNDLE CHARGES??<br> <br> I WAS THEN TOLD THAT TOP UP CONTRACTS DON'T WORK OUTSIDE THE COUNTRY YOUR CONTRACT GETS CHANGED BY MTN TO A OPEN CONTRACT AS SOON AS YOU LEAVE THE COUNTRY.. I WAS NOT INFORMED OF THIS WHEN I OPENED MY CONTRACT OR WHEN I PHONED TO AS WILL I BE BILLED IF I LEAVE RSA???<br> <br> WHEN I LOGGED A COMPLAINT OF QUERY WITH MTN THEY SENT ME AN EMAIL TODAY TO SAY ALL INFO IS CORRECT THE AMOUNT WILL BE DEDUCTED ON MY DEBIT DATE..<br> <br> I AM REFUSING TO PAY THIS AS NO ONE HAS R5000 LAYING AROUND JUST IN CASE MTN DECIDES TO BILL YOU..... ON A TOP UP CONTRACT NON THE LESS....<br> <br> THIS IS RIDICULOUS I AM VERY CLOSE TO CANCELING MY CONTRACTS WITH MTN CAUSE THIS IS OUTRAGEOUS AND THEY JUST SMILE .. <br> <br> PLEASE TELL ME WHAT DO YOU DO IN THESE SITUATION
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the international roaming service has been loaded 2-11-2015.
The request has been sent to the Cape Town Supervisor to intervene with the charges due to the service loaded with the call center in Cape Town. The supervisor need to pull the recordings that has been done on the 2-11-2015 between yourself and the agent Sikhona Milla who have assisted you when the international dialing service has been added.
The supervisor need to listen to the recordings if the agent have notify you of this or educated you. They will give us feedback of the outcome.
Once we receive feedback we will advise.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the international roaming service has been loaded 2-11-2015.
The request has been sent to the Cape Town Supervisor to intervene with the charges due to the service loaded with the call center in Cape Town. The supervisor need to pull the recordings that has been done on the 2-11-2015 between yourself and the agent Sikhona Milla who have assisted you when the international dialing service has been added.
The supervisor need to listen to the recordings if the agent have notify you of this or educated you. They will give us feedback of the outcome.
Once we receive feedback we will advise.
Kind Regards,
Alice van der Merwe
***