R499 uncapped not connected

BA*** I HAVE A ROUTER ON CONTRACT SINCE NOVEMBER 2021 AND THIS DEVICE HAS NEVER BEEN CONNECTED ALTHOUGH I HAVE PAID . I HAVE SENT NUMEROUS MAILS AND MADE PHONECALLS AND EVEN WENT TO THE CENTURION MALL AND CORKWOOD MALL BRANCHES BUT THE DEVICE COULD NOT BE CONNECTED. I AM FRUSTRATED AND WILL NOT ADVISE ANYONE TO DO BUSINESS WITH THIS COMPANY