JF
Johan F
1 reviews | Active since Nov 2015
06 Nov 2015, 13:32
R4667.43 Bill
Received a bill of R4667.43 on my data plan at MTN. The wi-fi ****le did not work for the month of October 2015 as the ****le had a problem and was send in for repairs. I received a new ****le on 31 October 2015. I went to MTN Kathu on 2 November 2015 to find out what is the problem and the consultant(Julian) said that he needs to log a complain about this. He said that I will have a answer between 2 and 24 hours after he logged the complain. I phoned the shop on 3 November 2015 and still no feedback. On 6 November 2015 I went to the shop to get a answer about the bill but still no answer on the complain.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Nov 2015, 07:55Hello Johan#7,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing department for assistance and here is your reference number REQ:*** kindly do a follow up by calling 808 and give them that reference number.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing department for assistance and here is your reference number REQ:*** kindly do a follow up by calling 808 and give them that reference number.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply07 Nov 2015, 07:55
Official
Hello Johan#7,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing department for assistance and here is your reference number REQ:*** kindly do a follow up by calling 808 and give them that reference number.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing department for assistance and here is your reference number REQ:*** kindly do a follow up by calling 808 and give them that reference number.
Regards
Nompumelelo
REQ:***
Best regards,