1 reviews | Active since Nov 2017
R456 airtime disappear
I realised this morning (23 Nov 2017) that R456 airtime I juiced up on Tuesday (21 Nov 2017) has disappeared. I am trying to get hold of MTN customer service but can't get any help from a consultant. I think its time to leave MTN as I have had horrible experience with them on a couple of occasions.
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We will replace the Airtime Lost for the period under review.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We will replace the Airtime Lost for the period under review.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,