ML
Michael L
1 reviews | Active since Jan 2015
19 Oct 2015, 09:16
R4000 unexplained bill, 60 days in arrears
I just checked my stament and it says I have an outstanding amount of R 4293.34 (ZAR). The issue is that I was on a top up contract and thus couldnt have accummulated any \outstanding amount". Also my monthly payments are through debit orders so there's no way of missing payments. <br> <br> I have always been a good"
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MTN South Africa's replyOfficial
19 Oct 2015, 18:15Hello LehabeMT,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly, reference#: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly, reference#: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply19 Oct 2015, 18:15
Official
Hello LehabeMT,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly, reference#: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly, reference#: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***