R40 Uncapped actually uses Data
<p>I bought two uncapped data bundles two days in a row and activated them.</p> <p> </p> <p>Both days used my personal data bundles anyway. Can I please have that R80 back for normal data?</p> <p> </p> <p>You cant check my purchase history and will see I did indeed purchase the bundles. </p>
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MTN South Africa's replyOfficial
10 Jul 2017, 23:43Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that after we have evaluated your account we have credited your account with R80.00 airtime for uncapped data that was not used.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
mike
Best regards,
MTN South Africa's reply10 Jul 2017, 23:43
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that after we have evaluated your account we have credited your account with R80.00 airtime for uncapped data that was not used.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
mike
Best regards,
's updateReviewer Update
24 Jul 2017, 12:46The amount was not credited
's update24 Jul 2017, 12:46
Reviewer Update
The amount was not credited