mD
marcos D
1 reviews | Active since May 2010
11 Apr 2016, 10:20
R3581 out of nowhere
Suddenly in the middle of January I'm charged R3581, 29 for a 300mb recurring data bundle. Am I paying 2 years in advance. I sent a query and the only response I get is to call 808. You ***** around my call facility for WEEKS! and I must call you. No F'ing courtesy. But I'm sure this is the normal way to treat the ces****l that is your customer base. *** MTN? My last contract is almost concluded with you and when it is I will be duly switching to one of your competitors.
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MTN South Africa's replyOfficial
12 Apr 2016, 11:06Hello marcosd,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have picked up that the system did not bill you for the data loaded from 2013. The billing department has decided to pass the credit on the account for the billing not taking place on the account when you loaded data. We have logged the request with our technical support team to investigate why you were not bul****.
In the future when you do pick up on the invoice that you have not been billed please call in and make us aware of this.
Please allow +-72 hours for the credit to reflect, note the credit will be used against the account balance and cannot be refunded to the bank account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have picked up that the system did not bill you for the data loaded from 2013. The billing department has decided to pass the credit on the account for the billing not taking place on the account when you loaded data. We have logged the request with our technical support team to investigate why you were not bul****.
In the future when you do pick up on the invoice that you have not been billed please call in and make us aware of this.
Please allow +-72 hours for the credit to reflect, note the credit will be used against the account balance and cannot be refunded to the bank account.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply12 Apr 2016, 11:06
Official
Hello marcosd,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have picked up that the system did not bill you for the data loaded from 2013. The billing department has decided to pass the credit on the account for the billing not taking place on the account when you loaded data. We have logged the request with our technical support team to investigate why you were not bul****.
In the future when you do pick up on the invoice that you have not been billed please call in and make us aware of this.
Please allow +-72 hours for the credit to reflect, note the credit will be used against the account balance and cannot be refunded to the bank account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have picked up that the system did not bill you for the data loaded from 2013. The billing department has decided to pass the credit on the account for the billing not taking place on the account when you loaded data. We have logged the request with our technical support team to investigate why you were not bul****.
In the future when you do pick up on the invoice that you have not been billed please call in and make us aware of this.
Please allow +-72 hours for the credit to reflect, note the credit will be used against the account balance and cannot be refunded to the bank account.
Kind Regards,
Alice van der Merwe
***