R35 for nothing

<p>I bought a R35 data bundle (100Mb) via internet banking, recieved the sms that money was decucted and that I was credited with 100Mb. However no data came through. Spoke to Sachin at the call centre, who asked me to email him the smss. How do you do that? Then he asked for a bank statement. I emailed him a statement which I exported to Excel from internet banking and then no reply or data. I then contacted him again and he said that the matter was escelated to supervisor level and that they are questioning the authentisity of the statement. He suggested I go get a statement from the bank. I explained that I have been a loyal customer for years and that I would need to take time off from work to go to the bank, pay for transport, pay for the statement and so forth. I would end up paying close to R100 for the data which only was supposed to cost me R35. Besides, how can I mail him if I have no data?</p> <p>No reply yet and its been a week. Stunning.</p>