R345 deducted *******ly from my bank account

End March 2016 I noticed that an additional R345 was deducted from my account. Instead of R345, R690 was decucted from my account. On 05/04/2016 I queried this. <br> The consultant informed me that service bundles were purchased via the cell phone using codes. I informed him that I didnt purchase the bundles. He logged the call and gave me a reference number and advised that the money will be reimbursed within 3 days. On 12/04/2016 I called the customer services to query when I will be reimbursed. The Consultant gave me a new reference number and advised that I will be paid within 24 hours.This morning, 15/04/2016, I called the Customer services and queried when I will be paid. The Consultant advised me that I will not be reimbursed. I went to the Canal Walk Store and asked a Consultant to give me the dates and times when these so called bundles were purchased on my cell phone by means of a code.<br> The Consultant advised that this information is not available. When I informed him I would cancel all 3 of my contracts he gave me contact number to cancel the contracts.<br> The ****pest Service ever and ******* deduction of money. As per my contract only R345 should be deducted