R33632.94 debited from my Account

i went to MTN Waterfront to apply for an additional contract and have my number ported on 18 September 2015 at about 17.30. i dealt with Juanita Hendricks who completed the paperwork and informed me that it needs to go away for vetting. On the 22 Sept 2015, she informed me something had gone wrong and they are busy sorting it out. She neglected to tell me that 4 Sky packages had been activated on my name **********ly and that a bill of R33632.94 was racked up. I found this out via the call Centre. I then had a meeting with Juanita and Dylan Brill who informed me that they are aware of the problem and working to resolve it, also stating on email that i will not be billed. On the 1st December 2015 my account was debited with R33632.94. I then had another meeting with Dylan and Theo (area manager) who said they are sorting it out and will feedback in an hour. It has been 36 hours and not a word. Lucky i got my bank to reverse the debit order, but the matter does not seem to be resolved. Poor service and empty promises.