1 reviews | Active since Apr 2013
R330 contract but being billed R1800 per month
I have three contracts with MTN, two cell and one data (laptop) over the past two months I have been billed R3759 for the data contract. My account has never been this high and my usage patterns have not changed. I put a cap on the contract several months ago but this has not been enforced, when I called the call centre they requested a reference number . u on the April (R1900)invoice and just decided to pay up but the May invoice is also amounting to R1800. I would like this account to be closed ASAP. I have tried calling the call centre but I could not get through logged an online call: ***. From the day I bought the laptop I put a limit on my account, but nothing gets done this is not the first time this has happened.
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Kindly note this has been escalated to the relevant team to cancel the contract.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Kindly note this has been escalated to the relevant team to cancel the contract.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***