R3249.00 Bill - Not Possible

Item: MTN South Africa
Rating: 2
Author: Vijay R

Good Day, I received a bill of R3249 for a 2 Gb Data bundle that I have with MTN. The contract in question cannot possibly have used this much of data. I predominantly use Wi-Fi on these devices. What's more disappointing is that I had put a soft cap on this bundle when it was with Nashua Mobile. Whats really concerning is that the MTN call centre is now closed and this needs to be resolved, as I do not have that amount to pay at the end of this month. *** logged on Monday 18/05/2015. I NEED RESOLUTION TO THIS URGENTLY!

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Replies (1)

MTN South Africa's replyOfficial

26 May 2015, 12:15

Hello VeeJ88,

Thank you for taking time to raise your concerns with MTN.

Please accept my apologies for any inconvenience caused.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the relevant management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,
MTN Service Provider
REQ:***

MTN South Africa's reply26 May 2015, 12:15

Official