YG
Yugon G
1 reviews | Active since Mar 2015
09 Mar 2015, 22:00
R30 for 150mbs. it's supposed to be uncapped
MTN misled me in buying an UNCAPPED Bundle.. however I only got 150mbs. . and got 128kbs for streaming.. I don't know if my understanding is incorrect. . But UNCAPPED is supposed to be unlimited. Very unhappy about this because mtn is becoming a **** network as well. I can't steam as fast as it has become very slow as well. This is very is becoming quite disgusting as I have been with this network for 10years with the same number and have never in my years had so much discomfort with a service provider.
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MTN South Africa's replyOfficial
20 Mar 2015, 11:10Hello ymgreeves,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply20 Mar 2015, 11:10
Official
Hello ymgreeves,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***