AJ
Andre J
1 reviews | Active since Jul 2011
17 Mar 2016, 10:48
R30 airtime disappeared
A while back I bought R30 airtime for when I ever go over my limit.<br> It said unexpiring airtime.<br> This morning my R30 was gone.<br> MTN please correct asap.<br> Thank you
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Replies (1)
MTN South Africa's replyOfficial
22 Mar 2016, 16:16Hello ANDREVJ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the airtime of R30 that was loaded on your number was on the 2015-12-18 15:12:22 which is still available for usage kindly dial *141*1# for a detailed balance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the airtime of R30 that was loaded on your number was on the 2015-12-18 15:12:22 which is still available for usage kindly dial *141*1# for a detailed balance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply22 Mar 2016, 16:16
Official
Hello ANDREVJ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the airtime of R30 that was loaded on your number was on the 2015-12-18 15:12:22 which is still available for usage kindly dial *141*1# for a detailed balance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the airtime of R30 that was loaded on your number was on the 2015-12-18 15:12:22 which is still available for usage kindly dial *141*1# for a detailed balance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,