1 reviews | Active since Mar 2014
R299 contract billed R495
<p>I have signed up for a data contract at R299 on 26 sept 2016. My first bill arrives and I am charged R495 per month. Billed pro rata also at R495 a month. Went to MTN store as advised by 808 and they escalated (Ref: ********** ). Clearly stating I am on a R299 package and billed incorrectly. Reply form MTN is pro rata correct. Again call 808 where you have to wait 20 min to get an operator. Escalated again after speaking to managerc(Ref: ********** 72).</p> <p>Account now debited for the wrong amount pro rata and monthly bill. I am frustrated that i am not getting anywhere with the 808. The store clearly says R299 and I have tried now for over 2 weeks to get any assistance on rectifying and now i would like a refund of the extra debited. I have been client for over 20 years have 3 accounts with MTN. I am disgusted with how pathethic the service has become. Please can someone do the obvious and look at the contract i signed and rectify this messup instead of the 808 guys keep saying i might have wen to ver the usage amount.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that your subscription fee after the monthly service fee discount is app**** is R299 (including vat) however the first invoice dated 2016-10-13 was prorated meaning you were charged from the activation date 2016-09-26 to the invoice date 2016-10-13 plus the full month subscription. The monthly service fee discount is not applicable to the prorated amount, so there is no credit due. Please be advised that the prorated amount is a once off charge therefore going forward you will be billed your normal subscription fee in the next coming invoices.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that your subscription fee after the monthly service fee discount is app**** is R299 (including vat) however the first invoice dated 2016-10-13 was prorated meaning you were charged from the activation date 2016-09-26 to the invoice date 2016-10-13 plus the full month subscription. The monthly service fee discount is not applicable to the prorated amount, so there is no credit due. Please be advised that the prorated amount is a once off charge therefore going forward you will be billed your normal subscription fee in the next coming invoices.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Please explain to me where in my contract is states that I will be charged a non discount fee of R495 as prorated charge. I am aware that I have taken out a contract ********** My prorated should be calculated at R299 . I do not see why i have to pay R495 when you sellling a R299 contract. Please be kind enough to show me the fine print that i have signed that states I will be paying R495. If you can produce this and I have signed for this I will accept that it is my hindsight for not reading the small print. If you cannot then you refund me please.
Please explain to me where in my contract is states that I will be charged a non discount fee of R495 as prorated charge. I am aware that I have taken out a contract ********** My prorated should be calculated at R299 . I do not see why i have to pay R495 when you sellling a R299 contract. Please be kind enough to show me the fine print that i have signed that states I will be paying R495. If you can produce this and I have signed for this I will accept that it is my hindsight for not reading the small print. If you cannot then you refund me please.