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Danie O

1 reviews | Active since Sept 2011

11 Apr 2015, 11:57

R2354.97 MTN me2u transfer unexplained

Hi there, <br> I took an upgrade for my son on a MTN capped contract in November 2014.<br> I was now charged R2354.97 MTN me2u transfer and could not get an explanation from the Musgrave store when I called in on 10 April around 5pm.<br> We finally got through to the call centre from the store who indicated we need to call for the contract document signed.<br> Point is I specifically asked for a capped contract and was sold a mtnchoice50 and have no knowledge that this me2u transfer exists.<br> The store helped to limit me2u to R1 and could not tell me why this service was active. <br> <br> I simply want the transaction reversed an explanation as to how this transfer was possible on the contract, if sold to me why I was not warned. My varsity student son was with me and we would not take on a risk like this....<br> <br> Who do I turn to as there is no walk in client service in Durban such as the ones for Telekom and vodacom.<br> <br> Please help, thank you in advance.<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Apr 2015, 15:43
Official
Hello DanieOosthuizen,

Thank you for your post.

Apologies for the delayed response and inconvenience experienced, kindly note that the ME 2U transfers were done form the device to pre-paid numbers, as for the package we will revert the matter to the Musgrave store for more clarity.

Best regards
Mantoa
REQ:***