yJ
yolande J
1 reviews | Active since Nov 2015
30 Nov 2015, 10:41
R2000 data usage
Got a bill of R2000 for data usage but it is not possible for them to give me details. Will log complain and it can take 3 to 5 workings days....the best is she told me if I do not hear from them ...I must resubmit my request....in the meantime they just debit my account as they wish......
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Replies (1)
MTN South Africa's replyOfficial
02 Dec 2015, 11:43Hello yolande***8,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The data charges were validated by our billing team and were found to be correct.
No credit is due to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The data charges were validated by our billing team and were found to be correct.
No credit is due to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply02 Dec 2015, 11:43
Official
Hello yolande***8,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The data charges were validated by our billing team and were found to be correct.
No credit is due to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The data charges were validated by our billing team and were found to be correct.
No credit is due to you.
Regards
Thabelo
REQ:***
Best regards,