R20 000 BILL ON A 2G/MONTH CONTRACT FOR A PENSIONER !

<p>My mother who is a pensioner and hard of hearing obtained a MTN contact via Autopage in 2012. She opted for 2g data/month contract for R125-00/m. Autopage is closing down and my mother was told to pay her usual cell c cellphone contract and her mtn ****le contact to Glocell who have taken over. After paying for 2 months and then going to Glocell when visiting me in JHB she was told that Glocell did not take over her MTN contract and must deal directly with MTN. We then proceed to MTN Clearwater Mall to be told that my mom is on a 2g per month for R125-00 owes then R125-00 x 3 months (obviosuly because she was paying Glocell)= R375- which my mom paid. She went back to MTN the next day to show them the proof of payment to be told that she now owed R18 000 !!! They can tell us nothing further despite begging for itemised billing and info - she now gets communication that is has gone up to over R20 000 but still nobody can give her any info. HOW DOES THIS HAPPEN !!!! I want a senior manager to call me - she cannot hear nicely over the phone and is being shoved from pillar to post. How can a big company like MTN make such an error !!! She is getting different stories but the fact remains that if she has chosen a 2g contract for R125-00 per month then surely when her data is finished that means its FINISHED !!! I want a call and a copy of her original contrcat immediatly before I go to the newspapers and let them know that MTN is being *****uelnt towards pensioners ! She has never once received a bill or phone call from MTN before SHE AS THE CUSTOMER WENT TO MTN TO FIND OUT WHAT WAS GOING ON ! </p>