JE
Juanita E
1 reviews | Active since Mar 2019
30 Mar 2019, 10:33
R17000 Samsung S9 came back from Repair but front camera is damage.
I got my Phone back from repairs yesterday 29.03.2019 and is still not right my selfie front camera is damaged. It's got all speckles and a big blue spot on the camera. Is this acceptable? I don't think so. First I wait 9 weeks for the phone to come back from repairs and now this! I am not going to leave it here this is totally unacceptable. I am not going to send my phone back for repairs again. I want this sorted out today!
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MTN South Africa's replyOfficial
01 Apr 2019, 14:20Good day Juanita,
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that this matter has been escalated to the Regional Management team and we will revert to you with feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management Team
MTN South Africa's reply01 Apr 2019, 14:20
Official
Good day Juanita,
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that this matter has been escalated to the Regional Management team and we will revert to you with feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management Team