DW
Dean W

1 reviews | Active since Feb 2016

10 Feb 2016, 20:34

R160 for 1gig top up.

So this mobile device of ours from MTN has been chowing data like mad. My wife calls them and they say we must bring the device in BUT not the laptop....just the device.Get there and the guy asks where is the laptop,he needs the laptop.So why did the lady tell me NOT to take the laptop.Eventually after going home to fetch the laptop,they discover the problem which was not there fault in all honesty.Now I have run out of data so I need to top up.The lady (no comment on communication skills) tells me its R160 for 1 gig (yes one) and I get another gig free.Back to the other counter to load the data and the guy shows me \there is your 1 gig loaded\".But its two gigs.The free gig is for midnight to 06h00.So who then f....k stays up until after midnight to surf the net and WHY did the *********** sales lady not tell me that.up front...so I paid R160 for 1 gig.I urge people to shop around for data.I stopped at AXXESS on the way home and guess what......a 1 gig top up is R7.At present I pay R147 for 2 gig (well there is another three for after midnight.....once again who in the f....in right mind stays up to go and use there FREE 3 gigs).Cant wait for this contract to be done with."

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Feb 2016, 19:07
Official
Hello Dumpie,

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Our monthly 1GB is R160 and then you get an extra 1GB which is part of our data giveback promotion. The data usage between 00:00:01 and 05:59:59 will deplete from the promotional free data bundle, to view the detailed balance you can dial *141*1#ok.

Kind Regards
Siphumezo
REQ:***