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zaakiya H
1 reviews | Active since May 2015
02 Feb 2016, 18:40
R160 airtime just disaperared.
I bought airtime of R160 through my capitec account and I transfered it into data. Apparently the data was not loaded the nezt morning I recieve an sms saying data depleted and then also my airtime was gone. I foned the call centre the lady says she cant see anything on my account but im on contract u supose to see everything, she then logged a request I called back still nothing and nobody can help me!!!
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Replies (1)
MTN South Africa's replyOfficial
03 Feb 2016, 14:28Hello zaakiya,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the airtime was used on the internet by the 24 January 2016.
For assistance on how to make sure that your phone does not have any automatic and background updates please contact our Data Support Department on 1555.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the airtime was used on the internet by the 24 January 2016.
For assistance on how to make sure that your phone does not have any automatic and background updates please contact our Data Support Department on 1555.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply03 Feb 2016, 14:28
Official
Hello zaakiya,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the airtime was used on the internet by the 24 January 2016.
For assistance on how to make sure that your phone does not have any automatic and background updates please contact our Data Support Department on 1555.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the airtime was used on the internet by the 24 January 2016.
For assistance on how to make sure that your phone does not have any automatic and background updates please contact our Data Support Department on 1555.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***