LN
Luyanda N
1 reviews | Active since Feb 2013
05 Aug 2015, 18:30
R16 000 for data for one month?
For the past few years my contract with MTN has been plus minus R2 000 per month. Imagined my horror when i was billed R16 000 at the end of May 2015. MTN Head Office in Florida and their Branch in North Gate have not been able to explain the reasons behind this billing. I am utterly disappointed because I rely on my phone to run my small business.
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MTN South Africa's replyOfficial
19 Aug 2015, 16:35Hello Ntlambo,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service. With the ID number we can only pick up the account number A*** in your name. The account has been handed over to legal department and the request has been sent to the legal department to assist with feedback. Do you have a different number in question for the billing or account balance?
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service. With the ID number we can only pick up the account number A*** in your name. The account has been handed over to legal department and the request has been sent to the legal department to assist with feedback. Do you have a different number in question for the billing or account balance?
Kind Regards,
Alice van der Merwe
REQ:***
MTN South Africa's reply19 Aug 2015, 16:35
Official
Hello Ntlambo,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service. With the ID number we can only pick up the account number A*** in your name. The account has been handed over to legal department and the request has been sent to the legal department to assist with feedback. Do you have a different number in question for the billing or account balance?
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service. With the ID number we can only pick up the account number A*** in your name. The account has been handed over to legal department and the request has been sent to the legal department to assist with feedback. Do you have a different number in question for the billing or account balance?
Kind Regards,
Alice van der Merwe
REQ:***