LM
Landa M
1 reviews | Active since Mar 2009
12 Nov 2015, 13:33
R15 airtime Has vanished again!!!!
MTN is not responding to me on any platform. I have sent an email on [Email Removed] with the details of my previous issue where my R15 airtime vanished. Today I recharged with R15 again at 06:10. A few moments ago I made a call that lasted 20 seconds and I had to terminate it because whilst talking I was advised that I have one minute remaining. Where is my airtime MTN? You now owe me R30!!!!! I cannot get through to the 173 number. my number is ***. I am really fed up with this ***** on your part. I would like a full refund
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MTN South Africa's replyOfficial
14 Nov 2015, 09:53Hello mabenge,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you are subscribe for short messages with a company called base bone . The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
A cancellation request has been submitted on your behalf to the relevant Content Provider. Please retain the *** number for a follow up resolution.
We trust the above meets your requirements.
Kind regards,
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you are subscribe for short messages with a company called base bone . The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
A cancellation request has been submitted on your behalf to the relevant Content Provider. Please retain the *** number for a follow up resolution.
We trust the above meets your requirements.
Kind regards,
Rosetta
REQ:***
MTN South Africa's reply14 Nov 2015, 09:53
Official
Hello mabenge,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you are subscribe for short messages with a company called base bone . The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
A cancellation request has been submitted on your behalf to the relevant Content Provider. Please retain the *** number for a follow up resolution.
We trust the above meets your requirements.
Kind regards,
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you are subscribe for short messages with a company called base bone . The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
A cancellation request has been submitted on your behalf to the relevant Content Provider. Please retain the *** number for a follow up resolution.
We trust the above meets your requirements.
Kind regards,
Rosetta
REQ:***