YN
Yegashren N
1 reviews | Active since Jul 2014
26 May 2015, 11:18
R14k billing
Just received a statement for a R14k amount due to MTN for data usage. I have logged the billing query and not receiving any feedback. Tried the customer care line and continuously being out on hold. This is way above my average monthly spend, no notifications received nor caps placed on account!
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Replies (1)
MTN South Africa's replyOfficial
03 Jun 2015, 14:38Hello yugo176,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this has been escalated to our billing department for investigation, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this has been escalated to our billing department for investigation, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply03 Jun 2015, 14:38
Official
Hello yugo176,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this has been escalated to our billing department for investigation, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that this has been escalated to our billing department for investigation, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
Best regards,