SB
Sheryl B

1 reviews | Active since May 2009

30 Jan 2015, 10:18

R149 deducted from my cc but did not receive data

I contacted MTN on *** after I purchased 1GIG of data via the MTN website. After processing my transaction the amount of R149 was deducted from my credit card but I never received the data. I contacted the number above but both Zanile Mcube and Luanda had no interest in assisting me. <br> <br> I then asked if I can purchase data via them and was told I can only purchase via the MTN website or have to go into a store. Now 1) how do I purchase data via the website if I have no more data left. Absolutely pathetic!!! I have purchased data before by calling MTN.<br> <br> I have a reference number for this payment from PAYGATE confirming my purchase <br> <br> Merchant Mobile Telephone Networks (Pty.) Ltd.<br> VAT Registration # ***<br> Reference ***<br> Transaction Date Fri, 30 Jan 2015 09:01:36 +0200<br> Amount R 149.00 (ZAR)<br> <br> <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Feb 2015, 13:40
Official
Hello trodat,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

According to our records the 1Gb bundle is active and it will expire 2015-03-30. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Thank you
Wenzile Masina
REQ:***