LS
LINDA S
1 reviews | Active since Mar 2009
14 Aug 2015, 11:24
R13,000 FOR DATA NOT USED
Since May 2015 I have experienced problems with MTN. Multiple sms's re industrial action, no service at call centre etc.<br> Service has been suspended twice now - I need to pay almost R13,000 for data I didn't use. Why should I use data if working through M-Web and Telkom? Never, in 17 years as a loyal customer, have I used so much data!<br> I can not do banking, make calls, send sms. <br> When I manage to get hold of call centre, they give a reference number. Yet, the account has not been corrected and service still disconnected.<br> Really, this is beyond pathetic.<br> What change do I as an individual have against a company like MTN? <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
01 Sept 2015, 14:31Hello timetime,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
The billing department has finalized the request, as per the billing department the charges is valid, the data price has increased in April month. Please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 including vat per MB .
We have requested for the URL report to be send to you, allow +-5 working days.
Itemized billing will be send to you for the charges, allow +-3 working days.
We have placed the usage limit now on both lines*** and *** that once the 2GB has been used up, pre-paid data can be added to the SIM card.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
The billing department has finalized the request, as per the billing department the charges is valid, the data price has increased in April month. Please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 including vat per MB .
We have requested for the URL report to be send to you, allow +-5 working days.
Itemized billing will be send to you for the charges, allow +-3 working days.
We have placed the usage limit now on both lines*** and *** that once the 2GB has been used up, pre-paid data can be added to the SIM card.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply01 Sept 2015, 14:31
Official
Hello timetime,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
The billing department has finalized the request, as per the billing department the charges is valid, the data price has increased in April month. Please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 including vat per MB .
We have requested for the URL report to be send to you, allow +-5 working days.
Itemized billing will be send to you for the charges, allow +-3 working days.
We have placed the usage limit now on both lines*** and *** that once the 2GB has been used up, pre-paid data can be added to the SIM card.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
The billing department has finalized the request, as per the billing department the charges is valid, the data price has increased in April month. Please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 including vat per MB .
We have requested for the URL report to be send to you, allow +-5 working days.
Itemized billing will be send to you for the charges, allow +-3 working days.
We have placed the usage limit now on both lines*** and *** that once the 2GB has been used up, pre-paid data can be added to the SIM card.
Kind Regards,
Alice van der Merwe
***