JB
Janette B
1 reviews | Active since Apr 2015
29 Jan 2016, 17:19
R100 AIRTIME GONE AND CONSTANT BILLING BLOCKAGE
Lodged a complaint last year and matter still not resolved<br> <br> Each time someone says they are resolving the matter then nothing for weeks<br> <br> Airtime of over R1200 dissappeared and the get blocked from making calls or using data as it has a cap and does not use my current balances that are available <br> <br> I am left with a phone that can make calls but has positive balances and for Internet usage <br> <br> How long will MTN take to resolve query.... another year until I am due for an upgrade and be conned into another dodge deal<br> <br> Not making this same mistake again<br>
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
01 Feb 2016, 11:02Hello Janet01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system you are able to make calls and surf the internet.
When did the airtime disappear. Please provide us with a date so we can investigate.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system you are able to make calls and surf the internet.
When did the airtime disappear. Please provide us with a date so we can investigate.
Regards
Thabelo
REQ:***
MTN South Africa's reply01 Feb 2016, 11:02
Official
Hello Janet01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system you are able to make calls and surf the internet.
When did the airtime disappear. Please provide us with a date so we can investigate.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the system you are able to make calls and surf the internet.
When did the airtime disappear. Please provide us with a date so we can investigate.
Regards
Thabelo
REQ:***
