R10 Whatsapp bundle increase ****************
I feel that MTN is cheating the public. A few months ago we received the exciting new R10 whatsapp bundles. Today without prior notification an SMS is sent stating that the bundle is increased from today to R30. This is **************** and misleading the people to make use of MTN only to play this trick on us as the people!!! This need to be reversed because this company is exploiting us!
Dear Peter,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
All South Africans deserve the benefit of a connected life and our first attempt at a very low-cost WhatsApp bundle aimed to create those connections for South Africans across the country. The public response to MTN’s WhatsApp bundles have been exceptional.
Unfortunately, due to a 300% increase in WhatsApp usage, the 3G network is under pressure. For this reason, MTN’s 1GB Monthly WhatsApp bundle will be repriced from R10 to R30 from 16 July 2018 however, the most vulnerable South Africans that are currently spending less than R10 on WhatsApp per month, will be protected from the change and will still have access to this low cost WhatsApp bundle.
These customers, who are primarily using feature phones on the 3G network will still have access to a WhatsApp bundle at R10 a month. This will be offered to them via MTN’s *142# menu on MyMTNOffers.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Peter,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
All South Africans deserve the benefit of a connected life and our first attempt at a very low-cost WhatsApp bundle aimed to create those connections for South Africans across the country. The public response to MTN’s WhatsApp bundles have been exceptional.
Unfortunately, due to a 300% increase in WhatsApp usage, the 3G network is under pressure. For this reason, MTN’s 1GB Monthly WhatsApp bundle will be repriced from R10 to R30 from 16 July 2018 however, the most vulnerable South Africans that are currently spending less than R10 on WhatsApp per month, will be protected from the change and will still have access to this low cost WhatsApp bundle.
These customers, who are primarily using feature phones on the 3G network will still have access to a WhatsApp bundle at R10 a month. This will be offered to them via MTN’s *142# menu on MyMTNOffers.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,