1 reviews | Active since Mar 2016
R10 988.86 DEBIT ORDER IS NOT ACCEPTABLE!!!
On the 29/02/2016 I received a debit order deduction from MTN for R10 988-86 on my cellphone I immediately contacted the call centre on 808 to find out how this is possible, they said I must contact *** For a more detailed explanation. The call centre said that it was data used on my 2Gig ****al on number *** But that is impossible as that ****al is only inserted into the computer when we want to use it and then removed Afterwards, so I don't believe that I used all that data.The call centre gave me a Reference No ***. The cell No connected to the ****al is ***.<br> I went to the MTN Hemingways Branch and they logged a query for me and today I called them to follow up and they stated that the ****le is open and the amount debited is legit? How can MTN just debit that amount when in all my time with them I have never exceeded R2500? And if it is legit how am i supposed to live for the rest of the month and is there some way I can make arrangements to pay it off. I want the money reversed and the usual amount debited as they said if i reverse the debit order at my bank that they will cut my phones off and I have 3 phones on the same MTN account! HELP PLEASE!!!
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that cell number *** is on an open 2GB package. The system reflect that the sim card has been used on the internet after the 2GB received with the package has been used up. The billing is from 20-12-2015 to 20-1-2016.
We have requested for the URL report to be send to you with the itemized billing that will reflect the usage and how the system billed the account for this extra usage. We have requested for the validation of the usage.
Once received we will send the information to you. This line has expired 2015-04-03. You can request for upgrade on this line and this can be done at any MTN dealership.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that cell number *** is on an open 2GB package. The system reflect that the sim card has been used on the internet after the 2GB received with the package has been used up. The billing is from 20-12-2015 to 20-1-2016.
We have requested for the URL report to be send to you with the itemized billing that will reflect the usage and how the system billed the account for this extra usage. We have requested for the validation of the usage.
Once received we will send the information to you. This line has expired 2015-04-03. You can request for upgrade on this line and this can be done at any MTN dealership.
Kind Regards,
Alice van der Merwe
***