mB
mark B
1 reviews | Active since Apr 2013
01 Jul 2015, 19:56
R10 000 later
This happened last month, all call centre agents seem to loose the call after 20 second, after waiting - shortest being 1hr40mins, all I have from this lot - we are on strike, or trying to sort out the billing problems 5 days to sort the problem out. one month later nothing still R10 000 out of pocket. MTN users opt out of debit orders, this is now the 2nd time in 6 months - now it is time someone made tis public
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Replies (1)
MTN South Africa's replyOfficial
13 Jul 2015, 14:39Hello mbeijers,
We are truly sorry for the inconvenience caused and for delay with the billing request (REQ:***) that was logged on your behalf.
We've perused the account and see that the billing request is still pending. We've now escalated the matter directly to the management team within our Billing Department (REQ:***).
The agent who initially logged the request has requested that a report be sent to your e-mail address with the billing request investigation.
Once again we do apologize for the inconvenience caused
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for delay with the billing request (REQ:***) that was logged on your behalf.
We've perused the account and see that the billing request is still pending. We've now escalated the matter directly to the management team within our Billing Department (REQ:***).
The agent who initially logged the request has requested that a report be sent to your e-mail address with the billing request investigation.
Once again we do apologize for the inconvenience caused
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply13 Jul 2015, 14:39
Official
Hello mbeijers,
We are truly sorry for the inconvenience caused and for delay with the billing request (REQ:***) that was logged on your behalf.
We've perused the account and see that the billing request is still pending. We've now escalated the matter directly to the management team within our Billing Department (REQ:***).
The agent who initially logged the request has requested that a report be sent to your e-mail address with the billing request investigation.
Once again we do apologize for the inconvenience caused
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for delay with the billing request (REQ:***) that was logged on your behalf.
We've perused the account and see that the billing request is still pending. We've now escalated the matter directly to the management team within our Billing Department (REQ:***).
The agent who initially logged the request has requested that a report be sent to your e-mail address with the billing request investigation.
Once again we do apologize for the inconvenience caused
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,