R10 000 bill!!!

Refer to Ayanda's response to req ***. You did not answer ANY of my questions.Stop giving me the bill. And stop telling me how sorry you are as you did not have R10 000 deducted from your bank account!! Send a copy of my husband's contract stating that he pays out of bundle rate of 0.87 per mg exc vat. This is disgusting as it equates to just under R1000 a gig. My husband \downloaded"9 gigs to activate a game for our son and you charged him R10 953 in one month for this! Why is this not explained in laymens terms when clients take out a contract?? Why was there no warning/sms to him that he reached his limit and will now be charged out of bundle rate? You just let the download continue! ?? We spent Christmas with NOTHING! We wanted to know if this can be REDUCED. Nobody is coming back to us? PLEASE SEND A COPY OF THE CONTRACT via email and please let a manager phone my husband. We keep on asking for someone to phone but NOTHING?? ***. Urgent pleeeeassse! School fees to be paid!"""