sP
shireen P
1 reviews | Active since Nov 2015
03 Dec 2015, 09:37
R10 000 bill!!!
Please refer to my enquiry sent to HelloPeter on 23 Nov. Reference REQ***. I got a response from a Rosetta who advised me that my query has been escalated to the relevant department and that she hope that \she can restore their faith in us"Well I lost all faith as It is 3 December and still waiting for a response!!!!! How long does your escalation process. We did not even get a courtesy call to advise still be investigated!!! How *********! Please phone my husband with a response immediateely! Luigi ***."""
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MTN South Africa's replyOfficial
07 Dec 2015, 15:06Hello shireenroc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department have validated the data charges to be correct as per the sim serial number provided and usage was generated directly from this sim number. Please note that you are being charged at R0.87 (excl.vat) per MB on out of bundle rate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department have validated the data charges to be correct as per the sim serial number provided and usage was generated directly from this sim number. Please note that you are being charged at R0.87 (excl.vat) per MB on out of bundle rate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply07 Dec 2015, 15:06
Official
Hello shireenroc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department have validated the data charges to be correct as per the sim serial number provided and usage was generated directly from this sim number. Please note that you are being charged at R0.87 (excl.vat) per MB on out of bundle rate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department have validated the data charges to be correct as per the sim serial number provided and usage was generated directly from this sim number. Please note that you are being charged at R0.87 (excl.vat) per MB on out of bundle rate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***